Blackfriars Advice Centre Drop-in and telephone advice for the local community of Southwark and surrounding areas

Blackfriars Advice Centre has moved to Cambridge House, 131 Camberwell Road, London SE5 0HF; Please note our new contact details are as follows: Advice Line - 020 7358 7035; Admin Line - 020 7358 7034 - Fax: 0845 305 2161.

Blackfriars Advice Centre is a generalist advice agency offering advice and assistance to the community in the London Borough of Southwark and surrounding boroughs. Blackfriars Advice Centre offers advice in Welfare Benefits, Debt, Housing, Consumer, Employment and other generalist advice issues. Black Friars Advice also provide specialist advice on Welfare Benefits, Debt and Housing and can offer representation at Tribunal or the County Court where necessary. Although we are a multi funded agency, our core funding comes from London Borough of Southwark to provide our generalist advice services.

Click here to download a map and leaflet and more information about the locations of outreach advice centres run by Blackfriars Advice. Click here if you would like to send an email to Blackfriars Advice Centre. Or come in anytime when our walk in centre is open. Click here for a location map , Click here opening times for Blackfriars Advice Centre.

Map and Info Leaflet - Click here to save

We offer telephone advice for customers who cannot visit us at the Blackfriars Advice Centre at Cambridge House, 131 Camberwell Road, London SE5 0HF. Our advice line number is 020 7358 7035. Telephone advice is available Monday, Tuesday and Thursday afternoons between 2pm and 4pm.

We run an open door advice service on Monday to Thursday mornings between 10am and 12pm. The customer will be seen by an adviser who will establish whether we are able to give the customer advice to help them deal with the issues themselves, whether they need an appointment or whether they need to be recommended to another supporting service, if it is an area of work we are not able to help with.

If we identify that the client needs an appointment because the matter is more complicated, we will book them the best adviser depending on the problem. To arrange an appointment, ring the advice line or call in to the reception, Monday to Friday 10am-12pm & 2pm-4:30pm, or Wednesday evenings 5pm-7pm.

Blackfriars Advice Centre is a registered charity
Charity Number - 1061055

Blackfriars Advice Centre Advice times
Day	Advice Centre drop-in times	Telephone advice times

Monday	10am - 12pm	2pm - 4pm
Tuesday	10am - 12pm	2pm - 4pm
Wednesday	10am - 12pm
Thursday	10am - 12pm	2pm - 4pm
Friday

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Case Study

Ms G bought a new gas cooker from a local shop. When it was unwrapped and about to be fitted, it was discovered that the door did not fit and could not shut, which meant that the oven could not be used. Ms G returned to the shop for either a new cooker or a refund. The shop owner made many promises to have the cooker delivered but after three months she had still not received a new one. She then wrote to the shop for a refund.

When her money was not refunded, she started proceedings for a small claims County Court but needed help with the forms which needed to be completed. We took the case on at this point and assisted her with completing the forms to make the claim. The shop did not defend the claim but, even after the client obtaining a County Court Judgement against them, they would still not refund the money. We assisted the client with applying to the Court for a third Party Debt Order which led to the client finally receiving her compensation and refund for the cooker as the money was paid direct from the shop owner’s bank account by order of the court.

Our Funders

Southwark Council logo

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